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ITS HELP DESK

The ITS Help Desk is the University’s  primary point of contact for students, faculty, and staff with technology related questions or issues.  The Help Desk staff offers comprehensive technical support for various issues and inquiries related to technology.

To contact the ITS Help Desk, please stop by the Technology Hub in person, call 607-777-6420, or visit the ITS Self Service. The Help Desk also provides resources to common technology-related questions through links on the main Help Desk page and through the Base Articles.

ResCon Program

The ITS Residential Computer Consulting Program (ResCon) provides technical support to students living on campus. Thirty-three ResCons live where they work and attempt to resolve students' questions about device connectivity and software problems and other information technology related issues. The ITS Help Desk is the central point of contact for and refers problems to ResCons. ResCons contact students and make house calls to the residents, referring unresolved calls to Senior ResCons who refer unresolved issues to the ResCon coordinator in the Technology Hub. ResCons are on call throughout the fall and spring semesters. ResCons are available by email, through the ITS Help Desk, in your residence hall during regular office hours and whenever you happen to bump into one of them around campus.

ITS Computing Labs

ITS Computing Labs, with a variety of computer software and hardware, are available to the °®¶¹´«Ã½ University community.  The main public computing areas are in the Information Commons, Academic A area, and the Science Library, but there are also a number of smaller public computing areas on campus. Access information on lab capacity, hardware, and equipment to find the most suitable lab for your needs. Before visiting, ensure that the lab is open by checking the schedule. You can use LiveMaps or the LabFind App to locate available computers in the labs. Additionally, the Software Availability Tool enables you to search for specific software available in public computing areas.

Learning Management System (LMS)

°®¶¹´«Ã½ licenses Desire2Learn’s Brightspace. Brightspace is a modern way for students to learn and is compatible on all devices. The first point of contact for Brightspace questions and technical support is provided by:  Brightspace Training and

Technical Support Services

Technical Support delivers comprehensive support throughout the entire lifecycle of all computer equipment and devices owned by the University. Our team collaborates with faculty and staff to identify technology support needs including quotes for new devices and printers, new device and printer setup, diagnostics, software quotes and support, hardware repair, as well as the repurposing and recycling equipment.